Support

Customer Service/Order Status

Want to check the status of your order?  Want to say "THANKS" for shipping it out so quickly? 

Please email info@ashtonhoward.com

Please have your name and order number along with the date you placed your order.

PLEASE NOTE 

Production Time: Our entire product is produced in L.A. California and then shipped directly to AH art studio in Florida for signing and hand highlighting. Production time is apprx. 14-21 days plus shipping from California to the studio. Each order is unpacked, inspected, signed and hand highlighted (if noted) and then repacked and shipped within 1-2 days.

US Orders: All limited editions on canvas and originals are shipped via Fed Ex Ground, which takes anywhere from 3-7 business days. We will provide you with a tracking number via email as soon as your order ships.  All paper prints are shipped rolled in a tube via U.S.Priority Mail, which takes anywhere from 3 -7 business days.  We ship on a weekly basis and strive to get your order to you as quickly as possible.

INTERNATIONAL ORDERS
International Orders:  All paper prints are shipped via Priority Mail International.  This can take up to 2-1/2 weeks (unless you're in Canada, which only takes about 7 days).  All limited editions on canvas and originals are shipped via Fed Ex International Economy


FAQ

What is a Giclee on Canvas?

A Giclee, pronounced (Gee-Clay) is an extremely high quality canvas print. After Ashton finishes painting an original, it is scanned and a digital archive is created. He then color matches the proofs as close to the original as possible. The file is then ready for printing and large format printers lay down millions of beautiful colors to produce your print. A UV coating is sprayed onto the canvas giving it a protective and long lasting sheen. Each and every piece has Ashton Howard’s logo, the title, and the size of the image printed on the back. Each piece is gallery wrapped on 1-1/2 inch bars and the image continues around the edges of the canvas, wired ready to hang, and comes with a certificate of authenticity.

What is Hand-Highlighting?

Certain pieces such as Artist Proofs and Mural Editions are hand-highlighted by the artist. Ashton usually paints over the highlights in his waves, crashing water, and mountains that already exist in your Giclee. These highlights on your piece will never be the same as another person’s piece, making yours completely unique.

What is an Artist Proof or AP?

Artist Proofs are a separate edition from the Signed and Numbered edition. All AP’s are personally hand-highlighted by Ashton Howard. Each one is also Signed and Numbered by the Artist.

What is Signed and Numbered?

These limited edition Giclee’s are hand signed on the front and numbered on the back by Ashton Howard.

What about Framing?

All limited editions are gallery wrapped around 1.5 inch bars and the image continues around the edges - NO framing required. Of course every piece is customizable and can be framed by the collector.

What about Shipping?

How do you ship your products? We ship all of our fine art products (except paper prints) via Fed-Ex Ground and International. We have found in our own experience that Federal Express is the most reliable and considerate when it comes to handling fine art products. Once we have received payment, we will process your order and provide you with a tracking number by email so that you can track your order and know exactly when it will arrive.

What types of payments do you accept?

We accept Visa, Mastercard, American Express, Discover, and Pay Pal.

Will Ash paint something just for me?

Yes! Ashton accepts several commissions throughout the year! Dream up your favorite tropical place and even combine ideas with photos you have captured throughout your travels. He would love to speak with you about painting a completely unique original just for you.

How long will it take to complete a commission?

Usually it will take about 4-6 weeks to have an original painting completed once the idea and composition has been created. Ashton has completed many of his commissions much earlier than the estimated time, but we always like to over estimate just a bit to give him extra time.

Do you paint Murals?

Yes! Ashton has painted many murals in his time. That is actually one of many ways he started developing his art career as a young artist. The majority of his murals have been for private residences, but he has also been commissioned by businesses and organizations for public and corporate work. Feel free to inquire if you are interested in having a mural painted.

Will Ashton travel to paint a mural in my home or business?

You buy...I fly...Anywhere!